Top Customer Service Software
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Customer Service Support Software & Tools
Better engagement with your customers means happier customers and higher lifetime value. Customer service and customer support software fall into multiple categories and funnels, offering tools and solutions for every department that engages with customers either on the front-line or behind the scenes. Customer service software tools generally include help desk solutions, customer messaging and connection tools, customer feedback tools, case tracking tools, ticketing, routing and escalation tools, queue management and more. Find a solution that meets with your business needs below (if you’re looking for CRM solutions go here).
Top Customer Service Software Tools
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
Freshdesk is cloud-based customer support software that focusses on cross-functional team collaboration to deliver exceptional customer support. Freshdesk streamlines customer conversations from across multiple channels including email, phone, chat, and social media.
LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one environment.
Intercom builds a suite of messaging-first products for businesses to accelerate growth across the customer lifecycle.
Customer interaction platform. Messaging, reviews, and webchat. An Interaction Management platform to help modernize the way you do business. We’re here to help you win more leads, earn repeat customers, and do more as a team.
Self-Hosted and Cloud solution for the companies to build online communities and provide effective customer support. It allows customers to provide feedback, leave requests, have their questions answered with the full range of support ticketing system in one package.
Kayako is a customer support platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service.
Acquire is a multi-channel customer communication platform for businesses – empowering companies to deliver better experiences between customers and their sales and support team.
TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as organizations providing external customer support. In short, we help companies improve their customer support through the channel most comfortable to them – telephone, web, e-mail or chat – all from the cloud.
Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Offered in both cloud and on-premise versions, SysAid is a globally-adopted ITSM solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.
Kustomer is the first intelligent CRM for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions.
HappyFox is an easy and powerful customer support and ticket management software. HappyFox integrates with your email accounts and websites to ensure that all your support requests get collated.
Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs.
Pipefy is a business process management platform that makes work easier and faster for frontline employees in HR, Finance, Marketing and Customer Service, including IT and Help Desk.
TOPdesk develops software that helps organizations efficiently manage the services they provide. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. It serves all sized organizations, from small businesses to large multinationals, and is available as a local installation or Software-as-a-Service. The TOPdesk solution can be tailored to meet every organization’s needs.
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.